Privacy Policy

  1. INTRODUCTION

UK Fresh Oil Retreat (or “We“) are committed to protecting and respecting your privacy. It is UK Fresh Oil’s policy to respect your privacy regarding any information we may collect from you across our website, http://www.ukfreshpoilretreat.org, and other sites we own and operate.

This privacy statement explains how we will use the personal information we collect or that is provided to us.

We are the controller for the purposes of the General Data Protection Regulation 2016/679 (“GDPR”). Unless otherwise stated in this privacy statement, we will determine why and how the personal information collected via this website.

This site contains links to third party websites that have their own privacy policy. You should make sure you carefully read and understand the third parties’ privacy policy before you submit any information on the website. We are not responsible for the way any third party uses your information which you may provide directly. It will be clear when you are leaving this site.

  1. gENERAL

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. See Clause 18 of our Terms and Conditions.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

  1. PERSONAL INFORMATION WE MAY COLLECT ON THIS SITE AND HOW WE USE IT

Users who register to attend UK Fresh Oil Retreats

(a) When a user registers with us, they may provide or we may request personal information about them or other delegates they are registering on their behalf.

(b) We will use this personal information to manage our relationship with the relevant registrants in performing our contractual obligations, including notifying the registrants of any changes to the services and as part of our procedures to keep the Site safe and secure.

(c) We may also collect personal information when an individual corresponds with us by phone, e-mail or otherwise.

(d) The personal information we collect may include first name, last name, address, e-mail address, phone number and card payment details.

(e) We use this information to manage your account with us, make payments or to respond to your queries or comments.

Individuals who become partners or make a donation

(a) In order to use our Site to become a partner or make a donation, an individual will need to give us their personal information.

(b) We may also collect personal information when an individual corresponds with us by phone, e-mail or otherwise.

(c) The personal information we collect may include first name, last name, address, e-mail address, phone number and card payment details. If you are eligible for UK Gift Aid, you may also provide your UK domicile address as this may be different from your billing address.

(e) We use this information to manage your account with us, make payments or to respond to your queries or comments.

(f) In addition, if you have given us telephone instructions or e-mail instructions we will write to you to confirm your donation.

(g) We will retain account information to make it easier for you to donate in the future. We do not use account holders’ personal information for any other purpose and will not sell an account holder’s personal information under any circumstance.

  1. COOKIES

The Site uses cookies to distinguish visitors to the Site. This helps us to provide a better user experience when Site is browsed. Cookies also allows us to assess a visitors use and journey through the Site, we use this information to improve our site and its functionality. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

 

  1. DISCLOSURE OF PERSONAL INFORMATION

We may share personal information with selected third parties including:

(a) Our suppliers. Our suppliers will only use individual account holder personal information in accordance with our instructions and to provide services on our behalf.

(b) Analytics and search engine providers. We may use a third party service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

(c) Payment gateways and merchant providers. When an account holder makes a payment or donation, we are required to disclose certain information to payment providers to process the transaction. The information shared with the payment providers will only be used for the payment and will not be stored or used for any other purpose.

(d) We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or to protect the rights, property, or safety of UK Fresh Oil Retreat or our users. This includes exchanging personal information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

  1. WHERE WE STORE PERSONAL INFORMATION

The personal information that we collect from you will not be transferred to, or stored at, a destination outside the European Economic Area (“EEA”).

  1. SECURITY

We use appropriate technologies and procedures to protect personal information and all personal information we store is held on our secure servers and is encrypted.

When we receive confirmation of your online payment or donation, we do not have access to your full card details. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  1. RIGHTS

We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal information.

(a) Access to personal information: If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data.

(b) Correction and deletion: You have the right to correct or amend your personal information if it is inaccurate or requires updating. You may also have the right to request deletion of your personal information; however, this is not always possible due to legal requirements and other obligations and factors.

(c) Filing a complaint: If you are not satisfied with how we manage your personal information, you have the right to make a complaint to the UK Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or online at: https://ico.org.uk/concerns/.

 

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for the security, collection or use of your personal information on other websites. Please check these policies before you submit any personal information to these websites.

  1. CHANGES TO OUR PRIVACY POLICY

This policy is effective as of 3 February 2020.

Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

  1. CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and may be sent to info@ukfreshoilretreat.org.